Outsourcing the function of SAP Basis Administrator can be a smart and cost-efficient way to free up internal staff who need to work on more strategic assignments. But not all service providers are created equally. So when it’s time to select the right partner, take the following considerations in mind.
First avoid choosing a partner based solely on price. Consider the importance of your SAP Basis administrator and identify a partner that fits your unique requirements. Then make sure you have a good understanding of their expertise, their strengths, and their weaknesses. Determine whether or not they offer the flexibility you need. Then take a look at their history to make sure they have a proven track record for success. Make sure you select a provider that’s not only proactive but also understands important security and compliance issues. And last but not least, find a cultural and personality fit.
One important precaution to note is that some organizations have made the mistake of offshoring Basis work, which can lead to devastating consequences. When offshoring SAP Basis management, businesses are faced with language barriers and significant time differences that can delay—if not halt altogether—their project’s completion. But you can avoid these complications by partnering with a local provider that’s based in your time zone. Look for companies with local employees that can respond right away should you need emergency assistance.
Based in the Midwest, American Digital provides local support with a focus on Illinois, Wisconsin, and St. Louis. Employing Basis-trained technicians, we support clients within our geographic radius allowing us to visit periodically should you need facetime. We also pair up customers with one dedicated contact at our office who is familiar with their needs and responsive 24/7.
Contact me at daniellal@americandigital.com
to determine if we can assist you with any SAP Basis related projects and I will set up a virtual discussion with our managed services team.