Reliant on SAP to keep business running, Tuthill Corporation, a global manufacturer of industrial goods, needed a partner they could trust to offload level 1 AMS support and augment an already busy IT team. Ideally this would be a partner able to act as an extension to their internal team, thus freeing in-house staff to focus on more strategic goals. They chose American Digital to assume this role, shifting responsibility of technical development including ABAP support.
While six SAP components, albeit standard for a mid-sized manufacturing organization, would typically call for the onboarding of additional staff representing a highly specialized skillset, American Digital could offer this comfortably as part of its managed services offering. Not only did their partnership help Tuthill avoid a costly and long-term personnel commitment, but it also freed existing staff to concentrate on important strategic goals.
The American Digital team has become an integral extension to the company’s operations, working cooperatively with Tuthill since 2019. During this time, all projects have been completed timely as outlined in their SLA, with most requests resolved in just one to two business days. Tuthill has had nothing but positive feedback in regard to the response times, expertise, and collaboration in fixing current issues while remaining proactive on new ones. Going forward, American Digital remains committed to growing their relationship with Tuthill to support ongoing SAP environment enhancements, changes, and functionalities. Read more here.