Managed Services

With several managed service offerings available to our customers, American Digital offers capabilities to manage your complete infrastructure including several key business applications – from simple monitoring up through fully managed services.

24×7 Helpdesk

American Digital’s helpdesk takes 1st level calls and manages your issue through different levels of support – even integrating your company’s support team if necessary. We manage simple through complex help desk tickets, opening issues with necessary vendors when applicable to ensure optimal resolution.

Infrastructure Management and Monitoring

American Digital manages our customers’ complete environments. Key technologies include:

  • Operating Systems (Windows, UNIX/Linux, OpenVMS)
  • Aruba and Cisco Wireless
  • HPE, Cisco Switching, and Routing
  • Servers, Blades, and Storage
  • VMWare and Hyper-V
  • Security and Compliance
  • Backups

Application Management and Monitoring

  • SAP
  • SAP HANA
  • Most Microsoft Technologies

Project Management

Investing in leading technologies won’t necessarily guarantee a successful project. Project plan execution using the correct technology solution is where American Digital project managers excel. We set and follow plans, expectations, timelines, and budgets. Projects are more than documented; they are truly managed to deal with those requirements that naturally change along the course. It’s no wonder American Digital customers ask for our project managers by name.

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